Privacy Policy

How Stream Sync Engage collects, uses, and protects your information.

Last updated: May 22, 2026

Stream Sync Engage is a product of Mach Five Tech (Arcanus 55), based in Gurnee, Illinois. This Privacy Policy explains what information we collect when you use Stream Sync Engage, how we use it, and the choices you have.

If you have questions about this policy, contact us at hello@streamsyncengage.com. For matters specific to Mach Five Tech, contact support@machfivetech.com.

Information we collect

We collect information you provide directly to us, including:

Account information such as your email address, first name, and last name
Billing information if you subscribe to a paid plan
Communications you send to us through support channels

We also collect information automatically when you use Stream Sync Engage:

Usage data including IP address, browser type, device identifiers, and the pages or features you interact with
Cookies and similar tracking technologies (see Cookies and tracking below)

How we use your information

We use the information we collect to:

Provide, maintain, and improve Stream Sync Engage
Authenticate your account and protect your data
Send service notices, including changes to features, terms, or policies
Respond to your questions and provide support
Detect, prevent, and address fraud, abuse, or security issues
Comply with applicable laws and respond to lawful requests

Cookies and tracking

We use session cookies and persistent cookies to operate Stream Sync Engage. Session cookies are deleted when you close your browser. Persistent cookies remain on your device until they expire or you delete them.

You can manage cookie preferences through your browser settings. Disabling cookies may affect parts of Stream Sync Engage that rely on them.

We do not sell your personal information. We share information only in limited circumstances:

With service providers who help us operate Stream Sync Engage, under contracts that require them to protect your information
With affiliates of Mach Five Tech, when needed to operate our shared business systems
To comply with legal obligations, valid legal process, or to protect the rights, property, or safety of our users or others
In connection with a merger, acquisition, or asset sale, with notice to affected users

Data retention

We retain your information for as long as your account is active or as needed to provide Stream Sync Engage. We may retain certain information after account closure to comply with legal obligations, resolve disputes, or enforce agreements.

Your rights

You can update, correct, or delete your account information at any time by signing into Stream Sync Engage. Depending on your jurisdiction, you may also have the right to:

Request a copy of the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to or restrict certain processing
Withdraw consent where processing is based on consent

To exercise these rights, contact us at hello@streamsyncengage.com. We will respond within the timeframe required by applicable law.

Children’s privacy

Stream Sync Engage is not directed to children under 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you believe a child has provided us with personal information, contact us and we will take steps to delete it.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International users

Stream Sync Engage is operated from the United States. If you access it from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. Material changes will be communicated through Stream Sync Engage or by email.

Contact

Mach Five Tech (Arcanus 55) 668 Beth Ct Gurnee, IL 60031

Stream Sync Engage: hello@streamsyncengage.com Mach Five Tech: support@machfivetech.com